Refund Policy

The Sipra Promise is our refund commitment on medication subscriptions. It covers your first month, and only medication that has not shipped. Section 7.1 of the https://sipra.com/terms (Terms of Service) states it in full and controls if this Policy differs from it. This Policy states how refunds and cancellations are administered.

We offer medication subscriptions in four plan lengths: 1 month, 3 months (quarterly), 6 months, and 12 months. Each recurs until you pause or cancel. Membership is billed separately. Pricing varies by medication and plan length, is shown in full at checkout, and is published at https://sipra.com/pricing.

Refunds are available as stated in Section 4 and in Section 6.2 of the Terms of Service. Outside those there is no refund of medication or membership, on any plan length, except where state law requires one (Section 10).

Multi-month plans are paid up front for the whole plan length, and medication ships one quarter at a time after physician approval.

Cancel a 6-Month or 12-Month plan in your first month and you keep and pay for 3 months of medication and 3 months of membership, billed at the 3-Month (quarterly) price published at https://sipra.com/pricing. Everything beyond that is refunded, your membership ends at the end of month 3, and nothing ships after month 3. Section 7.1 of the Terms of Service states the full terms, including when membership is refunded.

If your physician discontinues treatment mid-plan, any medication not yet transmitted to the pharmacy is refunded pro rata.

Cancel through your account at sipra.com/account, or by email to [email protected]. Cancellation is processed automatically through your account. Cancelling stops future renewals and future shipments; what is refunded is Section 4.

No phone call required. No retention pop-ups, hold-time scripts, or menus designed to make you give up. Our process complies with ROSCA (15 USC §§8401-8405) and state ARLs.

Cancellation takes effect at the end of your current paid period; portal access and clinician messaging remain until then.

Cancel any time through your patient portal. To prevent your next refill from being prepared and shipped, please cancel at least 13 calendar days before the end of your current paid period. The 3 calendar days before each physician review are the cancel-lock window. Cancellations submitted during the lock window are still honored if your physician has not yet approved and the prescription has not yet been transmitted to the pharmacy.

If your renewal price changes, we notify you at least 30 days in advance; you can cancel during that window without paying the new rate.

Refund processing timeline. Refunds are typically initiated within 5-10 business days; bank processing may add 1-5 days. We email you when the refund issues.

A pause request must be received at least 13 calendar days before your physician's next review to skip that cycle; otherwise it applies to the following cycle. A pause does not stop a shipment already approved by your physician. Pauses lasting 90 days convert to cancellation; we email you before that takes effect.

By starting a subscription, you authorize Sipra to charge your payment method on a recurring schedule until you cancel. ACH and debit-card payments are governed by the Electronic Fund Transfer Act (Regulation E, 12 CFR Part 1005); credit cards by Regulation Z (12 CFR Part 1026). Revoke at any time by emailing [email protected] or canceling via any channel in Section 5.

If you believe we charged in error, email [email protected] first; we respond promptly and fix any error we caused.

You keep every right under the Truth in Lending Act (15 USC §1666) and Fair Credit Billing Act to dispute a charge with your card issuer, and every EFTA (12 CFR Part 1005) error-resolution right for ACH and debit transactions. We do not ask you to waive these rights, and we do not charge a fee for disputes.

Sipra may suspend or terminate service for any customer who initiates a chargeback without first contacting [email protected]. This does not waive your rights under TILA (15 USC §1666), FCBA, or EFTA (12 CFR Part 1005). We charge no dispute fee.

If your state law gives you more protection than this Policy, that law wins. Sipra complies with state automatic-renewal laws including: California (Bus. & Prof. Code §17600 et seq. as amended by AB 2863, eff. July 1, 2025), New York (GBL §527-a), Florida (Fla. Stat. §501.0118), Connecticut (CT SB 3, 1-business-day cancellation processing), Vermont (9 V.S.A. §2454), Illinois (815 ILCS 601), Tennessee (Tenn. Code §47-18-505), DC (DC §28-3904), North Dakota (NDCC §13-09-01), Oregon (ORS 646A.295), Maine, Hawaii, Massachusetts, Wisconsin, and North Carolina.

If a shipment arrives damaged, the cold chain failed, or a vial is broken or leaking, email [email protected] within 48 hours of delivery with photos, we ship a free replacement.

If a tracked shipment is marked delivered but missing, email us within 7 days; we work with the carrier and pharmacy. Do not use any vial that is cloudy, discolored, or stored outside refrigerator range, message your prescribing clinician first through the portal.

You may move between plan lengths at any time. Changes take effect at your next renewal at the prevailing rate posted at https://sipra.com/pricing. Changing plan length is not a cancellation and does not trigger a refund.

California residents: a plan-length change is a material modification requiring your affirmative consent (see Section 2.3).

Refund and cancellation operations use only the minimum information necessary to administer your account (e.g., payment status, shipment status, refund amounts). Sipra's obligations for your health information are in Privacy Policy section 1.3.

• Terms of Service, https://sipra.com/terms
• Privacy Policy, https://sipra.com/privacy
• Telehealth and Medication Consent, https://sipra.com/telehealth-consent
• Recurring Charge Authorization, https://sipra.com/legal/recurring-charge